Windows troubleshooting

Adapters in use problem

In case you are getting "All TAP Win32 adapters on this system are currently in use." error then follow below mentioned steps to solve the problem:

  1. Go to network connections folder.
  2. Disable TAP32 virtual network interface and enable it again. It would have named like "Local Area Connection <n>", similar to normal LAN interface
  3. Try connecting to VPN again
  4. In case it is still not working then open OpenVPN submenu (in Start menu -> All programs)
  5. Here first choose to delete all tap32 virtual interfaces and then add one tap32 virtual interface
  6. Restart system
  7. Now try connection to VPN again.

Windows 10 and Windows 11

If you using Windows 10 or Windows 11 then run the OpenVPN GUI as an Administrator.

Not able to connect

In case your VPN is not working then please following details in email so that we can analyze the problem properly:

  1. Run following command in cmd as administrator (You can run cmd from Run option in Start Menu) and send me the output:
    1. ipconfig /all
    2. route print
  2. Screenshot / text displayed while you are trying to connect to VPN

After connecting not able to open local websites / ssh local computers / etc.

In case your are able to connect to VPN, that is you are seeing 'Process Initialization Complete' message but you are facing problem in opening local websites / system, then please send us following details so that I can analyze the problem properly.

  1. Run following command in cmd as administrator after you are successfully connected to VPN(You can run cmd from Run option in Start Menu) and send me the output:
    1. ipconfig /all
    2. route print
    3. ping 10.4.20.204
    4. ping 10.4.20.244
    5. ping 10.4.20.222
    6. ping 10.4.20.201
    7. nslookup intranet.iiit.ac.in
  2. Screenshot of problem you are facing. For example if you are not able to open intranet.iiit.ac.in then send me screenshot of error you see in browser while trying to open intranet.iiit.ac.in and also screenshot of proxy settings of your browser. In case you are not able to establish SSH / WinSCP connection then the screenshot of error pop-up displayed by applicaiton you are trying to use is required so that we can understand the problem you are facing.

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